Policies for Hair and Units
1. What is the policy for Returns and Exchanges?
We will provide full refund to the original method of payment ONLY for unopened hair extensions packages. This must be done only within 5 days of the date that you receive your hair extensions. Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all our customers.
It is imperative that you contact us before returning your items. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from.
Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
2. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
Yes, all customers are responsible for their own return shipping costs. We recommend that you send your return with a tracking option, because THE LOVE COLLECTION will not be responsible for lost returns.
Note: Please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned back to you.
3. WHEN WILL I RECEIVE MY REFUND?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow between 7-10 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend to contact your credit card provider.
It will take 3-5 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Thursday , excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express.
We DO NOT ship orders the same day.
Please allow an additional maximum day period of up to 5 business days for orders to ship (for example, if your order is processed on Monday, your order should ship out no later than the Tuesday of the following week). You will receive a confirmation email with the tracking link once your order ships.
Express shipping options and any other third-party fees are non-refundable.
5. HOW MAY I CONTACT YOU?
You may contact us by e-mail at Lovetaijehair@gmail.com .
The love collection Support team operates seven days a week, 9-5 . We always guarantee a response within 24-48 hours and look forward to assisting you!